Certain Samsung R330 (model SCH-R330) flip cover phones have an issue that prevents customers from making a 9-1-1 call properly. This issue is not specific to your Solo Mobile service.
A free software update is available to correct this problem and should be installed immediately.
To start the update follow these steps:
- Select Tools from the main menu.
- Select Update phone.
- Select Update firmware.
- Follow the on-screen prompts.
- Once the update is performed, you will see "Firmware Update Complete" appear on your screen. This confirms that your phone has received the necessary update and will function properly. You may also check by pressing Menu < Settings < Phone Info < Version [Version: GH09].
Note: Do not check by dialling 9-1-1. Dial 9-1-1 only in case of an emergency.
If you experience any difficulty, please contact us for additional assistance.
Although not all Samsung R330 flip cover phones are affected, as a precautionary measure it is important that all Samsung R330 phones receive the update. Solo Mobile is trying to reach all customers by phone, to ensure customers are aware and understand what is required to resolve the issue. View press release.