If you're having problems with your mobile phone, you might be able to solve it yourself quickly and easily.
My phone tells me I have a message, but I didn’t hear it ring.
Are you using your mobile phone inside a building? The signal strength might not be sufficient to receive incoming calls.
Does the problem only occur in a specific area? It could be related to a network issue in that area. Contact us at 1 877 999-SOLO or visit a Bell store near you to help us improve your service.
Does the problem occur in several different areas? Your mobile phone might require repair. To send in your phone for repair, contact us at 1 877 999-SOLO or visit a Bell store near you.
My battery doesn't last more than a day. I have to charge it all the time.
Are your backlighting options set to a minimum? On most models, you can choose the amount of time that you wish your backlight to stay on. The longer it stays on, the shorter your battery life will be. See your user guide for more details.
Have you picked a screensaver instead of a static screen? Screensavers drain your battery faster. MP3 ringtones can also weaken your battery life. In analog mode, your battery can hold a charge up to about 4 to 8 hours when you're on standby.
If neither of the above helps, your mobile phone might be defective. To send in your phone for repair, contact us at 1 877 999-SOLO or visit a Bell store near you.
My phone freezes all the time.
Does your phone freeze up when you select a ringtone you've downloaded? If so, the ringtone might be corrupted. Try deleting it from your mobile phone.
If the problem comes back too often or isn't related to a ringtone, your phone might need repair. To send in your phone for repair, contact us at 1 877 999-SOLO or visit a Bell store near you.
My phone doesn't charge.
Is your phone plugged into the proper outlet? See your user guide for more details.
Otherwise, your phone might need repair. To send in your phone for repair, contact us at 1 877 999-SOLO or visit a Bell store near you.
My phone beeps all the time, even if my battery is fully charged.
Check the alerts in your settings menu. Several phone models have a one-minute alert and a service-change alert. Make sure they are set to “off” to avoid the beeps. See your user guide for more details.
My phone doesn't ring – it only vibrates.
Is your phone set to vibrate mode? On most of our models, you can press and hold the * or # key for two seconds to activate or deactivate it. If this doesn't work on your model, use the scroll button on the side of the phone to adjust the volume and vibrate mode. See your user guide for more details.
My screen doesn't work anymore. I can place and receive calls, but I can't see anything on the screen.
If your screen is cracked, your manufacturer's warranty is unfortunately void. If you would like to know how much this repair would cost, you can request a quotation for $25. To send in your phone for repair, contact us at 1 877 999-SOLO or visit a Bell store near you.