I'm missing a lot of calls.
Depending on where you use your mobile phone, the network might have different signal strength. Please see our coverage maps for more details.
When I make a call, I'm asked to call Bell Mobility every time.
If you have recently changed your mobile phone or your mobile phone number, it might need to be programmed properly. Contact us for assistance.
I'm getting a fast busy signal when I dial out.
This doesn't happen often and might be due to a very busy network. Try your call again within two minutes. If you're getting a fast busy signal, this is because you might be physically out of range, and your mobile phone cannot connect to our network. Please see our coverage maps for more details. If you're in a full signal area and are still experiencing this, contact us for assistance.
I'm asked to use a credit card to make a call.
This is related to a network translation issue. Contact us for assistance.
My message indicator is always on but my voicemail is empty.
Check all your messaging options, as you might have a text message in your mailbox. You can also leave a message on your voicemail and retrieve it from your mobile phone. This could remove the message indicator.
If your mailbox is empty and the indicator is still appearing, contact us for assistance.