Voicemail 5

Voicemail 5 is a voicemail service that takes messages for you when you are away from your phone or your phone is turned off. It records up to five one-minute messages, and all new messages can be saved for a period of 10 days.

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Before you use your Solo Mobile Voicemail 5, you need to set up your mailbox with your personal password. If it's the first time you've used Voicemail 5, you'll be prompted to enter the temporary password we assigned to you when you purchased your phone or Voicemail 5 service.

Here's how:

1. Dial your area code and mobile phone number. Then press SEND if dialing from a mobile phone.
   
   Note: If this call is long distance*, dial 11 digits (1 + area code + mobile phone number).
2. Skip the voicemail greeting by pressing the # key. If you are calling from your mobile phone, pressing the # key is not required.
3. You will be prompted to enter the four-digit temporary password we assigned to you.
4. Follow the prompts to change the temporary password to a new one. It should be 4–15 digits long, and cannot begin with zero.
5. Follow the prompts to record your name.
6. Follow the prompts to record a personal greeting or to select the standard greeting.

You're done! Your voicemail service is now activated.

*Long distance charges will apply.

Good to know

• You can set up your mailbox from any mobile phone or regular Touchtone® phone.
• If you don't have your temporary password, dial #SOLO (7656) on your mobile phone or call 1 877 999-SOLO (7656) on any telephone. Both numbers are free of charge.
• When you change your service to Voicemail 5, you need to reset your password and your personal greeting. Any unheard or saved messages will not be transferred to your new mailbox.

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You can reset your voicemail password using Solo Mobile self-serve at no charge.

On your mobile phone or smartphone:

1. Go to to self serve using the mobile browser. Or, launch the Solo Mobile self serve app.
2. If applicable, select your mobile phone.
3. In My account tab, select feature settings.
4. Select Reset my voicemail password.
5. Select Reset password and follow instructions.

On your computer:

1. Log in to self serve.
2. Click My Account at the top of the page. If applicable, select your mobile phone.
3. Click the My plan & features tab.
4. Scroll down to Manage my Add-ons and Settings, and click Reset Voicemail password.

If you are still having issues accessing your voicemail, please contact us. A charge will apply if you have customer service reset your password for you.

Good to know:

• Password Skip option - FREE

You now have the option of skipping your voicemail password when calling from your mobile phone. For more details, please click here.

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1. Dial your area code and mobile phone number and press SEND if you're calling from a mobile phone.
   
   Note: If this call is long distance*, dial 11 digits (1 + area code + mobile phone number).
2. Skip the voicemail greeting by pressing the # key. If you are calling from your mobile phone, pressing the # key is not required.
3. Enter your password. If you are calling from your mobile phone and Skip Password is turned on, you will not be requested to enter your password.
4. Follow the instructions to listen to the messages.

*Long distance charges will apply.

Good to know

You now have the option of skipping your voicemail password entirely when calling from your mobile phone! This is an optional feature which needs to be enabled.

Here's how:

1. Dial your voicemail number.
2. Enter your password.
3. Press 4 to change your Personal Options.
4. Press 2 to change your Administrative Options.
5. Press 1 to change Password Options.
6. Press 2 to turn Skip Password on or off.
7. Press 1 to turn Skip Password on.

Once this option is enabled, simply listen to your messages by calling your voicemail number. You will no longer hear your greeting and will no longer be required to enter a password!

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The Message Waiting Indicator will let you know that you have new messages by displaying a message icon on the screen.

Good to know

• The Message Waiting Indicator may not work in the United States.
• Text Messaging subscribers can take advantage of the Advanced Voice Message Indicator to find out the number and type of messages. To find out more, refer to your mobile phone user guide.

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1. Access the mailbox and enter your password.
2. Press 4 to change your Personal Options.
3. Press 2 to change your Administrative Options.
4. Press 1 to change your Password Options.
5. Press 1 to change your Password.
6. Enter a new password.

You're done! You now have a new password.

Good to know

• Avoid a password that's too simple, such as "1234" or the last four digits of your mobile phone number.
• Change your password regularly to prevent unauthorized access to your mailbox. Keep your password private.
• If you lose or forget your password, we will reactivate your mailbox, but an administration charge will apply. Please call 1 877 999-SOLO (7656).

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With Ring Control, you can choose the number of times your phone rings before voicemail picks up.

1. From your mobile phone, press *94.
2. Enter the number of standard rings that you'd like your callers to hear before voicemail picks up – this can be between two and nine rings.
3. Press SEND or the phone icon.
4. If the change was successful, you'll hear a confirmation tone. If the change wasn't successful, you'll hear a fast busy signal; repeat steps 1–3.

You're done. You've changed your ring control.

Good to know

• Different types of phones have different standard ring lengths and customizable settings. If you enter a number of rings under two or over nine, the system will automatically abort the change and default to the previous setting.

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The following commands will help you use Voicemail 5 more efficiently.

Note: To access Voicemail 5, dial your mobile phone number and area code and press SEND or the phone icon (if calling from your mobile phone). If you're outside your local calling area, you'll have to dial 1 first. When you hear your welcome message, press the # key and enter your password.

The main menu

From the Voicemail 5 main menu, you can access two sub-menus: one to listen to your messages and the other to change your personal options.

Listening to messages

From the main menu, press 1 to listen to your messages. Then:

Personal options

From the main menu, press 4 to access your personal options.

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I can't change my password.

Make sure your new password is between four and 15 digits long, and doesn't begin with a zero.

I can't access Voicemail 5.

Deactivate Call Forwarding to access Voicemail 5. If Call Forwarding is activated, it will override Voicemail 5.

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